Better culture starts here.

Who We Are: 

Founded in 2017 by industry veteran Stephanie Harris, PartnerCentric stands as the largest independent partnership marketing agency in the US. Our foundation is built on transparency, fierce independence, and a commitment to innovative technology. At PartnerCentric, we are redefining the agency landscape and believe that Better Starts Here.

Position Overview:

• As an Associate Account Director of Client Success, you’ll provide comprehensive, strategic, and business-centric support for your portfolio of clients. A successful candidate will have a broad background in digital marketing with hands-on experience across different channels and tools. This role will focus on enhancing performance by utilizing integrated marketing strategies across various marketing channels. With complete insight into the client’s business, the Associate Account Director will serve as a trusted advisor to clients and provide guidance and advice on how marketing strategies and tactics can influence business results. The Associate Account Director will also lead a team of highly talented Account Managers by providing coaching and mentorship and working closely with team members to optimize their efforts and provide strategic guidance. This role must cultivate trust and confidence with clients and mentor client success staff within their portfolio. 

Responsibilities: 

• Client Leadership: Provide comprehensive, strategic, and business-centric support for their portfolio of clients, while ensuring exceptional execution and personalized service for each of their clients.
• Client Relationship Building: Developing direct collaborations with decision-makers, and facilitating new partnership opportunities, case studies, and promotional/press partnership opportunities. 
• Client Planning: Spearhead quarterly strategy planning across their client portfolio and ensuring that quarterly plans are compelling, actionable, data-driven and fueled by innovative insights.
• Client Education: Consistently demonstrate the agency’s value through regular business reviews, presenting innovative solutions, and educating clients on emerging trends.
• Marketing Strategy: Lead the strategic oversight of program strategies to ensure alignment with client objectives, utilizing performance data and market trends to guide optimization efforts.
• Data-driven Insights: Oversee and consistently improve the tracking and analysis of campaign performance, ensuring quality and regulatory adherence while proactively identifying and mitigating risks.
• Client Satisfaction: Dedicated to ensuring client satisfaction and consistently improving performance metrics. Evaluates and assesses client contracts regularly to ensure that objectives are being exceeded.
• Performance Measurement Systems: Establishing clear performance metrics and regular progress reviews to ensure team members are responsible for their contributions. This includes setting specific goals, providing ongoing feedback, and implementing a system for tracking results to foster transparency and accountability. Conduct internal reviews to evaluate campaign effectiveness, integrate client feedback for bespoke strategy development, and maintain alignment with the client’s long-term marketing objectives.
• Team Coaching and Development: Leads by example and sets a positive example for their team. Provides timely and specific feedback to team members to enhance their business acumen and align marketing goals with overall business objectives. Develop best practices to be adopted by their account team, and hold the team accountable to follow best practices. Empower Account Managers with the tools and knowledge necessary for effective campaign management and foster a culture of continuous learning and improvement across the agency. 
• Responsible for other tasks and projects as assigned by Client Services department leadership, as needed.

Role Requirements:

• Bachelor’s degree in Marketing, Business, or a related field. 
• At least 5 years of experience in performance marketing services, and at least 3 years of experience in affiliate marketing, performance PR, or performance-focused influencer marketing.
• Minimum 3 years experience in managing and developing high-performing teams, with demonstrated success in team growth and professional development.
• Demonstrated success in managing and scaling strategic client accounts within a dynamic marketing environment with a proven track record of delivering high customer satisfaction scores through NPS.
• Proven leadership abilities, including experience in mentoring and developing teams, fostering a culture of continuous improvement and innovation.
• Excellent communication skills, with proficiency in engaging and influencing senior executives and stakeholders.
• Extensive experience with digital marketing platforms and advanced analytical tools, with the ability to leverage these technologies to drive campaign effectiveness and ROI.
• Excellent interpersonal skills to build and maintain relationships with key influencers and decision-makers within client organizations.
• Highly dependable individual who thrives in a fast-paced environment and is a self-starter. Embodies a positive outlook and culture.
• Expertise in identifying and capitalizing on market trends to create strategic marketing opportunities that align with client goals.
• Advanced project management capabilities, with a proven track record of successfully leading multiple complex projects in a dynamic marketing environment.
• Strong proficiency in data analysis and performance metrics to inform strategic decisions and drive client success.
• The ability to innovate and present new marketing solutions and technologies that keep the agency and clients at the forefront of the industry.
• Entrepreneurial spirit with a passion for problem-solving, continued learning and personal growth.

Key Performance Indicators (KPIs):

• Account Team Productivity Rate
• Net Revenue Retention
• Client Revenue Growth Rate

Most Important Things (MITs):

• Strategy, Development and Execution
• Client Retention and Client Revenue Growth
• Team Coaching and Development

Benefits & Perks:

• Competitive base salary 
• Comprehensive medical, dental, and vision insurance plans with employer contributions covering up to 100% of employee monthly premiums
• 401(k) plan – 3% employer contribution matching 
• Flexible Time Off + all observed national holidays off
• Fully remote office
• Monthly book and gym reimbursement
• Unlimited opportunities for growth 
• Ongoing employee development and training programs during company hours   
• Monthly recognition for outstanding performance

Why Join Us: 

At PartnerCentric, you will be at the forefront of marketing innovation, shaping the future of client relationships. Our environment is one of collaboration and continuous growth, where your contributions will directly impact our clients and the agency’s trajectory.

If this sounds like you, please submit your resume, cover letter and salary expectations for this role to careers@partnercentric.com.